New Patient FAQs
We're honored to be your new primary care provider!
When is my first appointment?
Shortly after enrolling as a patient, we will schedule a Welcome Visit to meet with your provider. They will review your medications, learn what’s most important to you, perform a physical examination, and address any immediate needs. This will be the first of two visits to ensure that we know you and help to plan your healthcare journey. We encourage family members to attend either in person or by video.
How can I communicate with my Care Team?
You will receive an invitation to MyChart where you can stay informed about appointment reminders, lab results, and any messages from your care team.
Anytime you have questions about your care, please call our 24/7 clinical support line and a member of our care team will assist you.
Before Your Welcome Visit
What happens if I need help before my first visit is scheduled?
Please call us. We have a clinician available 24/7 and want to be your first call if any health issues come up.
What services do you provide?
GSC is a primary care provider and we operate just like a primary care practice. We can coordinate with ancillary and specialist services, including labs, imaging, home health, behavioral health, occupational and physical therapy, and more.
Billing & Statements
When should I expect to receive a statement from Geriatric Specialty Care?
You should expect to receive a statement within 90 days of your visit. We only send statements for patients with payment obligations. Some patients will have none.
How much should I expect to pay for services at Geriatric Specialty Care?
You should expect to pay the same amount you pay to your current primary care provider. This may include a deductible, copayment, and/or coinsurance. If you have supplemental insurance, it may cover these costs.
How will I receive my billing statement?
You can choose between a mailed hard copy or an electronic statement based on your preference during enrollment (see enrollment forms).
What should I expect to see on my billing statements?
We'll offer clear, easy-to-understand billing statements that outline the services and treatments you received. Additionally, the statement will include your out-of-pocket expenses, deductibles, and the portion of your visit covered by insurance.
What is a guarantor?
The guarantor is the person or party who is financially responsible for all the accounts on the statement.
What if I overpay for services?
If you overpay, you can expect a prompt refund or credit via the original payment method or a mailed check.
Can someone else review my financial matters at Geriatric Specialty Care?
Yes, during enrollment, you can assign a guarantor to review financial matters on your behalf (see Guarantor Consent Form in your Enrollment Packet).